Advanced Communication Skills
By the end of the program, participants will be able to:
Identify different approaches to interpersonal relationships.
Improve organizational communications
Discover different personal listening styles.
Develop skills in building rapport with others.
Practice and use assertiveness skills in different situations.
Assertively say No and disagree with others.
Enhance the ability to influence different personalities.
This Program is designed for:
Employees, supervisors, senior and middle managers who already have good communication skills and want to
take them to the next level by developing advanced communication techniques and strategies.
| Defining Effective Communication |
Assertiveness Skills |
Myths in Communication
Elements of Our Communication with Others
Communication Windows
Identifying Approaches to Interpersonal Relationships
Characteristics of Effective Communicators
Communicating within Teams
Organizational Communication
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Definition of Assertiveness
The Power of Self Talk
Assertive Rights and Corresponding Responsibilities
Learning How to Say No
Feedback and Assertiveness
Ten Activities to Practice Assertive Behavior
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| The Art of Listening |
Influencing Others |
The Personal Listening Profile
Identifying Listening Approaches
Active Listening Techniques
Effective Listening and Paraphrasin
The Use of Clarification Techniques
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Secret of Influencing
What Makes an Effective Influencer
Influencing through Rapport
Sources of Individual Power
Understanding Influencing Styles
A Recipe for Successful Influencing
Influencing Different Personalities
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| Understanding Others Filter Systems |
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Internal Representational Systems
Eliciting Meta Programs
Building Rapport with Others
The Heart of Effective Persuasive Communication
Using Questions as Probes
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