Business Etiquette and Protocol
By the end of the program, participants will be able to:
Behave correctly in both business and social situations.
Interact effectively with different personality types.
Represent the organization at various functions.
Organize and manage events such as business luncheons and formal dinners.
Meet and greet important guests, clients and customers in a proper manner.
Deal successfully with the media.
This Program is designed for:
Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
| Definitions of Etiquette and Protocol |
Managing Events and Behavior |
What Is Etiquette?
What Is Protocol?
What Is the Right Behavior?
Image Making and Image Management
|
The Business Meal
Table Manners
Setting of the Room and Table
Mistakes to Avoid at Business Meetings
Phone Etiquette
Meeting Etiquette
Email Etiquette
|
| Guest Relations |
Handling the Media |
Gaining Guests Respect
Proper Greetings and Introductions
Professional Hand-Shaking
Business Cards
People Names (Pronunciation and
Remembering)
|
Handling the Media
Dealing with Questions
Handling Confidential Information
Public Relations
|
| The Ideal Host |
|
Key Qualities of the Ideal Host
Dealing with Different Types of Guests
Handling Difficult Personalities
Dealing with Guests Complaints
Perception and Business Relations
|
