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Efficient Administration Skills

Program Objectives:

By the end of the program, participants will be able to:

Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.

Handle telephone calls properly and professionally.

Develop self-management techniques and learn ways for dealing with time wasters.

Improve memory skills with several reinforcement methods and exercises.

This Program is designed for:

Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.

Program Outline:

The Administrator/Secretary as Part of the Support Team	Using the Telephone Properly
The Importance of Team Work Taking Initiative Having the Right Attitude	Professional Telephone Behavior Rules for Good Listening Rules for Good Questioning Rules for Good Speaking

The Modern Administrator Highly Needed Abilities	Effective Time Planning
Adaptability to a Changing Office Environment Maturity and Political Skills Seeing through Obstacles and Building on Talents and Strengths	Identifying and Controlling Time Wasters Setting Priorities Dealing with Procrastination Organizing an Efficient To-Do System

Written Communication	Memory Reinforcement Techniques
Style Layout Clear Writing Proof Reading	Remembering By Association Using Acronyms and the Method of Loci

Verbal Communication
Building Bonds with Boss and Colleagues Overcoming Communication Barriers Speaking Skills Listening Skills