Facilitation Skills: Managing Group Dynamics
By the end of the program, participants will be able to:
Identify and explain the process and value of facilitation.
Examine the core concepts and competencies required to understand the dynamics of group process and facilitation.
Recognize groups dynamics and balance between task and maintenance functions.
Apply facilitation tools and techniques in a variety of situations.
Ultimately improve their role as facilitators.
This Program is designed for:
Office professionals, office administrators, supervisors of clerical and administrative staff, executive/ personal assistants.
Note: This is a hands-on training program using Laptops/Computers.
| Introduction |
Facilitation Tools and Exercises:
The Facilitation Lab |
| The Whats and Whys of Facilitation
How Facilitating Differs from Training and Presenting
Desirable Facilitating Behaviors and Competencies
Factors Affecting Facilitation
Effective Facilitation: Managing Structure Not Content
Content versus Process
Group Process and Team Member Roles
|
Tools for Generating Ideas: Brainstorming,
Storyboarding, Mind Mapping, Cause and
Effect Diagram, Force Field Analysis
Tools for Narrowing and Selecting Ideas
o Multivoting
Tools for Evaluating Alternatives and Getting to
Agreement
o Consensus and Team Building Activities
|
Understanding and Using Quality
Communication |
Sharing Feedback on Practical
Facilitation Sessions Conducted by
Participants |
Characteristics of Effective Facilitators
Active Listening
o Identifying Your Preferred Listening Style:
The Personal Listening Profile
o Encouraging Participation and Asking Questions
o Types of Questions
|
Facilitating the Session
Exchanging Constructive Feedback
|
