Interdepartmental Communication
By the end of the program, participants will be able to:
Identify the framework of interdepartmental communication.
Understand the importance and practice of excellent internal customer service.
Take a proactive approach in simplifying the work processes and flow between work units
Remove interdepartmental communication barriers and resolve conflict.
Develop a plan for enhancing organizational communication.
This Program is designed for:
Managers, supervisors and all professionals who interact with other departments, teams or business units
Organizational Communication
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Interdepartmental Team Building |
Upward, Downward and Horizontal Communication
Organizational Culture and Its Effect on Performance
Formal and Informal Communication and Their Uses
Barriers that Impede Effective
Interdepartmental Communication
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Removing the Us against Them Mindset
Integrating Departmental Efforts towards
Organizational Goals
The Power of Synergy
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| Internal Customer Service |
Resolving and Solving Interdepartmental
Problems and Conflicts |
What Is Internal Customer Service?
Benefits of Excellent Internal Customer Service
Clarifying Individual and Departmental Roles
in
Building Rapport within the Department and
between Departments
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Identifying and Solving Problems
Resolving Interdepartmental Conflict
Negotiating a Win-Win Settlement
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Simplification of Work Processes between Departments
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Efficient and Effective Organizational Communication |
Signs of Complicated Procedures
Stages in Simplifying Work
Work Flow Techniques
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Eliminating Communication Overload and
Ensuring Smooth Flow
Choosing the Right Communication Media
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