Interpersonal Communication Skills
By the end of the program, participants will be able to:
Develop the necessary skills to become better communicators.
Improve cross-cultural communication with others.
Understand the verbal and non-verbal communication messages.
Develop skills in listening actively and empathetically to others.
Communicate assertively and apply effective ways to deal with conflict on the job.
Give and receive feedback and criticism in a constructive manner.
This Program is designed for:
Employees, supervisors, managers, and others who wish to improve their communication and
interpersonal skills when dealing with different people on and off the job.
| How People Communicate
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Communication Behaviors and Conflict Management |
Forms of Communication
Communication Functions and Process
Barriers to Effective Communication
Overcoming Communication Barriers
Verbal Communication
Reading Non-Verbal Messages
One-Way versus Two-Way Communication
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Assertive versus Passive
Assertive versus Aggressive
Resolving Conflict
Conflict Management Styles
Essential Conflict Management Skills
Dealing with Different Personalities
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Improving Communication
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Constructive Feedback and Criticism |
Understanding Your Communication Style
Skills Required to Send Messages Effectively
Communicating Across Cultures
Guidelines for Improving Cross-Cultural Communication
Dealing with Perceptual Tendencies and Distractions
The Art of Persuading Others
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The Value of Feedback
Positive versus Negative Feedback
Guidelines for Providing Constructive Feedback
How to Give Criticism
How to Receive Criticism
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| The Importance of Listening |
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Listening Self Inventory
Analyzing Listening Habits
Active versus Passive Listening
Tips to Improve Active Listening Skills
The Role of Perception in Communication
Using Different Questioning Techniques
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