Total Quality Management (TQM) Tool Box for
Continual Improvement
By the end of the program, participants will be able to:
Realize the importance of quality models.
Understand TQM philosophy.
Use TQM improvement tools to enhance customer satisfaction and improve processes within their
organizations.
Gain an understanding of other widely used improvement methodologies.
This Program is designed for:
Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving
organizational performance.
Introduction to Total Quality Management
(TQM) Concepts |
Improvement Tools and Methodologies |
Definition of Quality and Quality Models
What is TQM?
The Relationship Between ISO 9001:2008 and
TQM
Benefits of Implementing a Quality Model
Popular TQM Approaches (Deming, Crosby,
Juran,etc.)
The Malcolm Baldrige National Quality Award
EFQM, Dubai Quality Award and HH Sheikh
Khalifa Excellence Award
Selecting the Right Model for Your Organization |
Brainstorming
Pareto Chart
How-How and Why-Why Diagrams
Cause and Effect Diagram
Force Field Analysis
Process Mapping The Turtle
Poka Yoke
Lean Thinking and 5 S Program
Six Sigma |
| The Success Elements of TQM |
Benchmarking as a Tool to Improve
Quality and Business Processes |
Customer-Driven Quality
PDCA
Eight Step Problem-Solving Methodology
Process Thinking
Eliminate the Non-Value Added
Management by Facts and Data
Continual Improvement
Enhanced Employee Participation and Decision-
Making through Idea Generating Systems
Employee Reward and Recognition |
What is Benchmarking? Why Benchmark?
Levels of Benchmarking
Out-of-the-Box Benchmarking |
Elements of a Continuous
Improvement Process |
The FOCUS Method
The Eight Steps to Achieve Improvement
Critical Success Factors and Common Failure
Factors in TQM
|
