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The Professional Executive Assistant / PA

Program Objectives:

By the end of the program, participants will be able to:

  • Practice advanced administration and secretarial techniques.
  • Acquire modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.
  • List the main causes of stress and the techniques needed to control them.
  • Prepare a meeting agenda and take minutes accurately.
  • Improve professional skills in communicating with the internal/external public in an effective manner

    • This Program is designed for:

    Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers..

    Program Outline:

    Role of the Executive Assistant/PA Controlling Stress
  • Professional Behavior
  • Required Qualities for Success
  • Symptoms
  • Causes
  • Solutions
    • Key Skills of the Executive Assistant/PA Organizing Meetings
  • Technical
  • Human
  • Administrative
  • Preparing the Agenda
  • Taking Minutes
    • Interpersonal Communication with: Dealing with Visitors and Improving
    Customer Service
  • Boss
  • Colleagues
  • Subordinates
  • Clients
  • Being Assertive
  • Screening Techniques
  • Firm but Friendly Approach
  • The Internal and External Customers
  • Handling Complaints
    • Dealing with Visitors and Improving
    Customer Service
  • Essentials of Business Writing
  • Memos and Letters
  • E-mails

    • Pre-requisites

    None:
    Duration : 2 days

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