The Balanced Scorecard: Achieving Performance Excellence
By the end of the program, participants will be able to:
Link performance measures to strategic goals and objectives.
Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and
productivity at all levels: company, department and individuals.
Evaluate the feasibility of using the Balanced Scorecard in their organization.
Design and implement the approach of Best-in-Class Benchmarking in their organization
This Program is designed for:
All managers and supervisors, especially those involved in improving performance and measuring results.
Benefits of Strategic Management
and Planning |
Benchmarking |
Perception versus Reality
Competencies Required for Success
|
The Strategy Focused Organization (SFO)
Why Implement the Balanced Scorecard?
Strategic Planning Needs and Benefits
A Strategic Planning Model |
SWOT Analysis, Vision and Mission
Statements |
Using the Balanced Scorecard as a
Strategic Management System |
| The Purpose of SWOT Analysis
SWOT in Brief
Definition of Vision and Mission Statements |
Translating the Vision to Our Everyday Actions
Importance and History of the Balanced Scorecard
The Premise Behind the Balanced Scorecard
Measuring Business Strategy from Financial,
Customer,Internal-Business-Process,and
Learning
and Growth Perspectives
Strategic Alignment and Goal Setting
Linking the Balanced Scorecard KPIs to Strategy
Strategy Map: Specifying Relationships and
Making Them Testable
Soft, Hard, Leading and Lagging KPIs
The Importance of Initiatives
Cascading the Balanced Scorecard
Implementing a Balanced Scorecard Program
Reporting Results |
Developing Performance Measures
and Control Systems |
Goals, Objectives and Targets
Developing Goal Strategies
Key Performance Indicators (KPIs) and Units
of Measure (UOMs)
Aligning KPIs to Company Strategy
Obstacles to Measurement
|
