Coaching and Counseling for Peak Performance
By the end of the program, participants will be able to:
Define coaching, counseling and mentoring and describe the differences between these three critical
people management skills.
Coach and/or counsel an employee using the multi-step coaching and counseling processes.
Use coaching and counseling to help subordinates meet or exceed work targets.
Define mentoring, its main steps and requirements, and how it can be used to improve employee
competence.
Use FACTS the 5 principles of effective coaching.
Relate the role of the leader to that of a coach.
This Program is designed for:
Managers or supervisors whose responsibilities require coaching, counseling and/or mentoring others
with the aim of reaching stretching targets.
Coaching, Counseling and
Mentoring |
Mentoring |
Definitions and Applications
To Coach or To Manage?
Difference Between Coaching, Counseling
and Mentoring
Coaching Core Competencies
The 5 Principles of Coaching
The Competency Iceberg
Reasons Managers Do Not Coach
The 3 Stages of Performance
o Preparation and Planning
o Performance
o Evaluation
|
Birth, Growth, Maturity, Conclusion
Contexts in Which Mentoring Is Used
Characteristics of Mentors and Mentees
The Benefits of Mentoring
Difference Between Mentoring and Coaching |
| Leading without a Rope |
Foundation for Effective Leadership
The Leadership Behavior Continuum
Qualities of Authentic Leaders
Coaching Towards Authentic Leadership
Traits Shared by Successful Leaders
How These Traits Relate to Those of a
Coach
|
| Coaching and Counseling |
|
| Benefits and Issues
Critical Factors in Coaching
Coaching versus Counseling
|
| Coaching and Counseling Skills |
|
Communication
Barriers to Listening
Active Listening
The Model of a Super Coach
Benefits of Coaching
|
