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Emotional Intelligence: Strategies for Success

Program Objectives:

By the end of the program, participants will be able to:

  • Explain the nature and theories underlying Emotional Intelligence (EI).
  • Define the various EI competencies and identify areas for improvement as needed.
  • Identify their personal strengths and blind spots revealed through self assessments.
  • Determine the impact of different leadership styles and their associated competencies on organizational climate.

    • This Program is designed for:

    Individuals who need to improve their effectiveness at both the personal and interpersonal levels.

    Program Outline:

    Emotional Intelligence (EI) Empathy: A Critical EI Competency
  • Definition, Theories and Models
  • Intelligence: Intrapersonal and Interpersonal
  • Emotional Intelligence Defined
  • Emotional Quotient (EQ) versus Intelligence
    Quotient (IQ)
  • Research Findings
  • Framework of EI Competencies
  • Definition and Examples
  • Empathy and Active Listening
  • The Personal Listening Profile:
    Determining Your Most Preferred Approach
    to Listening
    • Self-Awareness and Self Management:
    The Cornerstones of EI     		EI Competencies and Leadership
    Styles
  • Self Assessment
  • Scoring and Interpretation of Results
  • A Self-Assessment of EI
  • The Power of Leaders
  • Correlation Between EI Competencies, Styles,
    Climate and Results
  • Organizational Climate: The Six Components
    • The Conceptual Model Leadership Styles
  • The Competency Framework
  • The Four Competency Clusters
  • The Six Styles
  • When Best to Use Each Style
  • Impact of Styles on Climate and Bottom Line
    Results
    • The Competencies of EI
  • Definitions and Real-Life Examples
  • Core Questions, Underlying Behaviors, and
    Tips for Improvement

    • Pre-requisites

    None:
    Duration : 3 days

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