Key Managerial Skills for New Managers and Supervisors
By the end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Understand how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI).
Empower employees through delegation.
Deal successfully with difficult people and resolve conflicts.
Build and manage winning teams.
Know the Dos and Do not's of managing meetings.
Manage self, time, and stress in a restless work environment.
Apply new tools and techniques to improve decision-making and problem-solving.
This Program is designed for:
New managers or supervisors, prospective managers or supervisors, or managers or supervisors with some
experience but with no formal training.
| Responsibilities as New Managers |
Dealing with Conflicts and Difficult
People on The Job |
Roles and Responsibilities
The Four Functions and Ten Roles of
Management
Current Trends and Issues |
The Thomas-Kilman Conflict Management Model
Know How to Communicate with Difficult People |
| Teams and Leadership |
Managing Meetings |
| Teams Dynamics and Team Building
Current Trends and Issues |
The Dos and Do not's of Managing Meetings
|
| Attitudes and Personality Types |
Stress and Time Management |
Self Assessment
How The Personality Types Work Together |
Stress and Time Management Techniques
Identify and Manage Your Time Wasters
Use the Priority Matrix and the To Do Lists
Causes and Symptoms of Stress
Techniques and Approaches to Managing Stress |
| Emotional Intelligence (EI) |
| Definitions, Theories and Models |
| Mastering The Art of Motivation |
Decision-Making and Problem-Solving |
Current Trends and Issues
McGregor, Maslow, and Herzberg Theories
Implications for Managers |
Tools and Techniques
The Traditional Approach to Problem-Solving
The Ishikawa Fishbone Technique
The Dos and Do not's of Brainstorming Techniques |
| Delegation |
| Empowering Employees through Delegation
The Dos and Do not's of Delegation
|
