Leadership and Communication
By the end of the program, participants will be able to:
Discover breakthrough leadership and communication techniques for driving business value and becoming a
more powerful leader.
Master best practices for influencing peers, managers, subordinates, customers and other stakeholders.
Become more effective at handling specific challenges, from delivering bad news to increasing team motivation.
Communicate confidently in any environment, from spontaneous elevator pitches to high-stakes reports and
proposals.
Make the most of today's electronic communication tools.
Deliver powerful messages that win hearts and minds and lead rapidly to action.
This Program is designed for:
Leaders interested in developing superior leadership and communication skills to achieve greater success at
all levels of their organization.
| Leaders Not Managers |
The Leader as Change Catalyst |
| Definitions, Similarities and Differences
Myths about Leadership |
The Eight-Step Change Process
Dealing with Resistance to Change /li>
Sustaining Change in the Corporate Culture |
Personal Style and Leadership
Qualities |
Organizational Communication |
| Self-Assessment
Linking Style with Leadership Qualities
Characteristics of Admired Leaders |
Upward, Downward and Horizontal
Communication
Organizational Culture and Its Effect on
Performance
Formal and Informal Communication and Their
Uses
Barriers that Impede Effective
Interdepartmental Communication |
The Leadership Journey: From
McGregor to Goleman |
| Review of Major Theories |
| Situational Leadership |
Interdepartmental Team Building |
Simulation |
Removing the Us against Them Mindset
Integrating Departmental Efforts towards
Organizational Goals
The Power of Synergy |
| The Emotionally Intelligent Leader |
An Overview of Emotional Intelligence (EI)
Emotional Quotient (EQ) Versus Intelligence
Quotient (IQ)
The EI Competency Framework |
Leadership, Delegation and
Empowerment
|
Resolving and Solving Interdepartmental
Problems and Conflicts |
Guidelines for Delegation and Empowerment |
Identifying and Solving Problems
Resolving Interdepartmental Conflict
Negotiating a Win-Win Settlement |
| |
Efficient and Effective Organizational
Communication |
| |
Eliminating Communication Overload and
Ensuring Smooth Flow
Choosing the Right Communication Media |
