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Managing Conflict: Power through Influence

Program Objectives:

By the end of the program, participants will be able to:

  • Define and understand sources of conflict.
  • Resolve conflicts using different strategies.
  • Identify their own personal conflict resolution style.
  • Apply influence and explore their relationships with others
  • Provide conflict management training for others
  • Turn arguments into discussions and create win-win resolutions.

    • This Program is designed for:

    Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking.

    Program Outline:

    Definitions of Conflict Importance of Team Work
  • Misconceptions about Conflict
  • Sources of Conflict
  • Positive and Negative Factors of Conflict
  • Business Management and Conflict Resolution
  • Dealing with Dysfunctional Team Roles
  • Managing Conflict in Teams
    • Thomas-Kilmann Conflict Mode
    Instrument     		Influence Inventory (Power Bases)
  • Scoring and Interpretations
  • Ways of Coping with Conflict
  • Assumptions and Outcome of Conflict
  • Definitions of Influence and the Bases of Power
  • Changing the Bases of Power
  • Leadership Training for Influence and Power
  • Training and Development for Influence
    • Influencing Others in a Problem-Solving
    Context
  • Working Effectively with Team Members
  • Managing Your Emotions, Information and
    Problems
  • Tips For Effective Day to Day Conflicts
  • Resolving Conflict before It Gets Out of Hand
  • Managing Conflicts with Superiors and Subordinates

    • Pre-requisites

    None:
    Duration : 3 days

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