By the end of the program, participants will be able to:
Differentiate among the three levels of management and understand their responsibilities.
Discuss the principal challenges managers face in an increasingly competitive environment.
Practice advanced managerial skills needed for senior positions.
Resolve conflict based on a win-win approach.
Introduce and manage change leading to continuous improvement.
This Program is designed for:
Department heads, superintendents, senior supervisors and others who need to develop their managerial skills.
| Leadership |
Managing Conflict |
| Characteristics of Leaders
Leadership versus Management: The Vital Differences
Situational Leadership
Concepts of Motivating Your Followers
|
Sources and Nature of Conflict
Role of Communication in Conflict
How to Resolve Conflict
|
Problem-Solving and Decision-Making
Techniques |
Managing Change |
| Principles of Solving Problems
A Rational Approach to Problem Solving
Tools and Techniques in Problem-Solving
|
Dynamics of Change
Leading Successful Change Initiatives
Overcoming Resistance to Change
|
| Coaching and Appraising Performance |
Managing Time and Staff Meetings |
The Psychology behind Coaching
Why and How to Coach
Setting Performance Standards and Conducting
Appraisal Interviews
|
Identifying and Setting Goals
Prioritizing Activities
Time Management Tools
Leading and Managing Effective Meetings |
