Business Perspective on Organization	Workforce Management
Introduction Vision, Mission and Values- Being Strategic Strategic Perspectives The Focus on Planning for Human Resources Business Planning Strategy Decision-Making	What Is Workforce Planning and Why Is It Necessary? Attraction and Retention The Cost of Turnover Processes Impact of a Changing Business Environment Planning in Downturns Priorities Roles and Responsibilities
Business Culture	Succession Planning
Business Culture - What Is It? Job Satisfaction - A Great Place to Work? 5 Myths About Culture Cultural Change - Can It Really Happen? Introduction to Employee Surveys Culture - The Role of Values	What is Succession Planning? Why Have Succession Plans, and What Do They Achieve? Building and Managing a Talent Pool Monitor, Evaluate and Revise KPIs in Succession Planning Success in Succession Planning The Jack Welch Way
Organization	The Change Process
Organization Design - Key Terms and Processes Choosing the Organization You Need Practical Not Theoretical Key Terms in Organization Types of Organization Structure Common Mistakes in Organization Four Pillars of a High Performance Organization	Screening Techniques Firm but Friendly Approach The Internal and External Customers Handling Complaints