By the end of the program, participants will be able to:
Define the scope, nature and responsibility of the supervision role and the challenges this role places
on them.
Effectively communicate verbally and non-verbally with others.
Apply their role as motivators.
Identify their teamwork style and build an effective team.
Practice professional techniques in providing positive discipline.
Use different skills in interpersonal problem-solving and conflict management.
This Program is designed for:
First level supervisors or prospective supervisors
| Being a Supervisor Today |
Working with Teams |
| Myths about Supervision
Supervisors Key Tasks
Essential Skills for Supervisors
Responsibilities and Challenges
Problems Supervisors Encounter
|
Identifying Your Teamwork Style
How Supervisors Get Involved with Teams
Obstacles to Effective Teamwork
Overcoming Obstacles to Effective Teamwork
Team Decision-Making Procedures
|
| Communicating Effectively |
Orientation and Positive Discipline |
| Barriers to Effective Communication
Reading Non-Verbal Messages
Developing Effective Listening Skills
Techniques in Providing Feedback
|
Perceptions During Orientation
Orientation and Follow Up
Use of Progressive Disciplinary Practices
Types of Reinforcement
Applying Reinforcement Strategies
|
| Motivating Your Workforce |
Creative Interpersonal Problem-Solving
|
Definitions of Motivation
Motivation and Performance
Different Workable Motivational Theories
Building a Motivational Environment
|
Interpersonal Problem-Solving Process
Steps for Interpersonal Problem-Solving
Encouraging Creativity
Applying Brainstorming Formats and Mechanics
Key Conflict Management Skills
|
