By the end of the program, participants will be able to:
Become a value added salesperson.
Understand the value-added selling process.
Sell on all three dimensions of value - product, company, and personal commitment.
Know the psychology of the buyers and how to respond to their doubts.
Recognize opportunities to add value to the client business.
Apply the power of using features and benefits and questioning in value-based selling.
This Program is designed for:
New and veteran salespeople who sell value added solutions, deliver greater value to their customers, and
want to influence customers to choose them when everything else seems to be equal. This program is the
primer for professional selling and a catalyst for success
Program Outline:
The Professional Selling Framework
Value-Added Strategies
The Changing Business Environment
The New Roles of the Salesperson
The Customer-Oriented Attitude
Recognizing Opportunities to Add Value to the
Client Business
Penetrating Targeted Accounts at Different Levels
in an Organization
Influencing the Customers Buying Decision
through Differentiation
Offering Creative Solutions and Options
Countering and Reducing Price Objections
through Value-Added Propositions
Supporting and After-Marketing
Tinkering
Value Reinforcement
Value-Added Selling
The Value-Added Organization
Value: What Is It?
The Value-Added Salespeople
Uncovering the Customers Real Needs
and Wants
Understanding the Buyer Decision Process
How People Make Choices: Identifying
Differentiators
Understanding Soft and Hard Differentiators
Vulnerability Analysis
Sales Negotiation: How to Offer Concessions
and Agree on Terms
The Value-Added Sales Process
The Value-Added Selling Format
Presale-Planning
Transition-Acquisition
Postsale-Usage
Offensive Selling Mode: Pursuing New
Business
Defensive Selling Mode: Protecting Existing
Business
Understanding the Stages of Value-Added
Selling
Developing Stronger Relationships with
Customers
Value-Added Selling Tactics
The Role of Effective Communication in
Value-Added Selling